shipping and returns
All orders will be packed and shipped from our studio in Dublin, Ireland.
All orders (except for 50x70cm giclée prints) will be dispatched in 1 to 2 working days.
Giclée prints (50cm X 70cm) will be dispatched in 5 working days.
SHIPPING PRICES:
We ship to most countries using An Post by registered post with secure tracking number:
- Europe (3-7 business days)
€14 for all orders under €35
€10 for all orders between €35 to €70
Free shipping for orders over €70
- the U.S. and Canada (5-10 business days)
€17 for all orders under €35
€12 for all orders between €35 to €70
Free shipping for orders over €70
- Australia and New Zealand (5-10 business days)
€25 for all orders between €0 to €70
Free shipping for orders over €70
- Rest of the World (5-10 business days)
€22 for all orders under €35
€15 for all orders between €35 to €70
Free shipping for orders over €70
- Republic of Ireland and Northern Ireland (2-4 business days)
€9.40 for all orders between €0 to €70
Free shipping for orders over €70
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Courier Service may also require extra time to work on the processing / delivery during peak season or before major festivals.
TRACKING AND ORDER STATUS
You will receive a shipping confirmation email when you order has been dispatched from my studio. This email contains a link, which enables you to follow the progress of your shipment. Please note that it may take up to 48 hours from the time you received the shipping confirmation email before the tracking is active.
RETURNS & REFUND
If your order was damaged during shipping, please send the photos of your damaged goods to info@ecinstudio.com We are happy to re-send you your order or issue you a full refund.
However no refund or exchange will be made, if an order was returned back to us because the recipient missed the delivery or failed to collect from a collection point.
